Including the operators is a fundamental point within the analysis of a software development.
Knowing their needs, shortcomings and capabilities is very important in order to smooth out the difficulties they may have when performing their work.
In short, one of the priorities of all software development is to facilitate the task of those who operate it. This allows them to achieve their maximum performance when working in a comfortable way.
The implementation of the new software must try to positively affect the work environment of the people, minimizing the resistance that usually appears before the changes.
The simple fact of consulting them makes them feel part of the decision making process and predisposes them to collaborate in the search for the best solutions.
Let’s remember that the interaction between people is one of the fundamental bases of agile methodologies, because it allows introducing the corrections that will allow to achieve the best results in the shortest time possible.
For all these reasons, it is very important to include the operators in the design process of any software development: they are the ones who will use it daily and their collaboration will allow us to achieve excellence in our work.